Refund Policy for IVS Cleaning UK
At IVS Cleaning, we strive to provide our customers with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. However, we understand that there may be circumstances where you need to return a product. This Refund Policy outlines our procedures for handling returns and refunds.
Eligibility for Refunds:
We accept refund requests for products that are defective, damaged or do not meet the specifications outlined on our website.
Refund requests must be made within 14 days of receiving the product.
Non-Refundable Items:
Certain products may not be eligible for refunds due to hygiene reasons or if they are personalized/customized.
Items purchased during promotional or clearance sales may not be eligible for refunds unless they are defective.
Return Procedure:
To initiate a refund request, please contact our customer service team at info@ivscleaning.co.uk with your order number and reason for the return.
We may request photographic evidence of the issue with the product to process your refund request.
Once your request is approved, we will provide you with instructions on how to return the product.
Return Shipping:
Customers are responsible for the cost of return shipping unless the product is being returned due to our error or a defective item.
We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refund Processing:
Refunds will be processed within seven business days of receiving the returned product.
The refund will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Cancellation Policy:
If you wish to cancel your order before it has been shipped, please get in touch with us as soon as possible. We will do our best to accommodate your request.
Once an order has been shipped, it cannot be cancelled, but you may initiate a return following the procedures outlined above.
Contact Us:
If you have any questions about our Refund Policy or need assistance with a return, please don't hesitate to contact our customer service team at info@ivscleaning.co.uk.
Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates or revisions.