Can I have the same cleaner every time?

Yes, of course! This is our top priority. We normally arrange the same cleaner for regular cleaning sessions with us. Only in cases of sickness, emergency or planned holidays, you will be notified and offered a replacement cleaning session/s from our office by email or call.

How can I pay for my regular cleaning?

You can pay via the following options:

1. Cash payment on the day of the cleaning session
2. Online - on the day of the cleaning session
3. Set up a standing order / scheduled from the date of your first cleaning session

What about the cleaning products?

You are responsible to provide cleaning products, vacuum cleaner and mop and bucket for regular cleaning services. Our cleaners will keep on eye of your cleaning products and we will inform you if we need some more. We can buy you cleaning products and leave in your home the first time when we visit your home or when needed with the receipts - after that, you have to cover the costs for them.

Do I have to pay any fees when I cancel the visit or go on holiday?

No, you don’t have to pay anything when written notice is given 24 hours in advance for cancellations, by WhatsApp Group Chat or Email: info@ivscleaning.co.uk No, you don’t have to pay anything when written notice is given one week in advance of your holiday that services may not be required, by WhatsApp Group Chat or Email: info@ivscleaning.co.uk These notices are really important as we work with weekly schedules and we want to be sure that our professionals have enough work.

Are there any fees or other charges on top of your rates?

We don’t have any other fees. You only have to pay the agreed hourly rate, which is agreed before services commence.

Do you guarantee your service?

Of course. We promise that if you are not satisfied with the result from a job, we will return and re-do the clean free of charge. In the case of domestic cleaning and ironing please make sure you leave your cleaner tasks that can be normally completed within the time you have agreed with IVS Cleaning. If the time is not enough, our professionals will let you know that they may need more time for the future.

Are you insured?

Yes, double insured by the way! We have comprehensive public liability cover. Our insurance policy will cover any accidental damages to your property caused by our company up to £10 million. Every one of our team is separately Insured with public liability cover up to £1 million.