Privacy Policy

 

Last updated on 25 November 2021

We at IVS CLEANING LTD (we, us, IVS) recognise how important your privacy is to you. That is why we are committed to safeguarding and respecting the privacy of all users of our websites, mobile applications, and other services (collectively referred to as.

Our Privacy Policy, which is detailed below, describes the types of information and personal data that we may collect from you, as well as the ways in which we may use and distribute the information that we collect or that you supply to us. Please keep in mind that we are describing solely our own procedures here, which apply to all websites we own and control, as well as any services we provide, including our online and mobile products. This policy does not apply to other parties, such as other businesses with whom you may engage while using our services.

 

By accessing and using our Services, you acknowledge and consent to our processing of your information in accordance with this Privacy Policy, our Cookies Policy, our Website Terms of Use, our IVS End User Licence (accessible in-app), and, if applicable, our IVS End User Licence (available in-app).

Kindly read this policy in its entirety. By creating an account or using our websites, applications, and services, you agree to the following practices.

The data controller for the purposes of the Data Protection Act 2018 (the Act) is IVS CLEANING LTD, a limited liability company incorporated in England and Wales under company number 11031054, with its registered office at 31 Knebworth Avenue, E17 5AH. We are registered with the Information Commissioner's Office as a data controller under registration number A8829467.

If you have any concerns about any portion of the policy or if you have any comments, please contact us at info@ivscleaning.co.uk.ave any questions, please do not hesitate to contact us at info@ivscleaning.co.uk.

Our commitment to privacy

We have implemented the General Data Protection Regulation's ('GDPR') standards to ensure that we adhere to all applicable national and international data protection regulations. As a guideline, we have established the following data protection principles:

1. Legality, adequacy, and transparency in the data processing

Your personal information will be collected and processed lawfully, fairly, and transparently.

2. Purpose and space constraints

Our collection of personal data is explicit and legitimate, and we will not retain it for any longer than is necessary.

3. Minimization of data

Any personal data we collect shall be adequate, current, and restricted to what is required for us and our partners to provide any of the services offered.

4. Exactitude

The personal data we maintain on you shall be accurate, comprehensive, and updated (as necessary) when you supply it to us. Appropriate measures will be taken to ensure that inaccuracies or omissions in data are deleted, fixed, supplemented, or updated.

5. Confidentiality and security of data

Your personal data will be handled as confidential and safeguarded by implementing all necessary organisational and technical safeguards to prevent unauthorised access, improper processing and distribution, as well as accidental loss, modification, or destruction of your personal data.

Information we may collect from you

We may collect and process the following data about you:

You provide us with information such as your name, address, email address, and telephone number, as well as your age, username, password, and other registration information, financial and credit card information, personal description, details about your household or business, details about any pets you may have, and any information about you or your property, revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith that you proffer.

* register with us and log in through our websites and/or our apps;

* create an account in our websites and/or our apps;

* submit a booking enquiry through our websites and/or our apps;

* make a booking/order through our websites and/or our apps, and during the service itself;

* complete contact or enquiry forms on, or otherwise provide information via, our websites and/or our apps;

* subscribe to receive any newsletter we may offer from time to time;

* send feedback to us via our website and/or our apps;

* respond to our marketing communications;

* correspond with us by telephone, post or email or via WhatsApp chat function on our websites and our apps (in which case we will keep a record of that correspondence); or

* report a problem with any of our Services.

Information that we may collect automatically each time you visit any of our websites, use any of our apps or account systems:

* basic demographic information and preferences (if you have opted in to share demographic data through your Google Account); technical information, such as the type of device you are using, network information, your operating system, and the type of browser you are using; and - statistical usage data about our users' browsing actions, patterns, interactions, and navigation through our apps and/or websites. Please keep in mind that this data does not personally identify you; additionally, we may utilise GPS or other location-based technologies in conjunction with our apps to detect your current location. This is the case, for example, if you are a customer and wish to utilise the IVS app's quick chat feature, or if you provide services under the IVS CLEANING brand and wish to manage your jobs via the IVS app (for further details see the IVS End User Licence, which is available in-app). Certain of our location-based Services require your personal data to function properly. You will be prompted to consent to the use of your data for this purpose if you wish to utilise the particular feature. You can revoke your consent at any time by adjusting your device's location preferences in the settings menu. We collaborate with third parties (such as business partners, subcontractors in technical, payment, and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies, and debt collection agencies) and may receive information about you from them.

Here is what type of information you can access:

Recent order information; personal information (including your name, email address, phone number, address, communications preferences, and tailored advertising preferences); payment settings (including credit card information); marketing communication settings; and booking and enquiry history.

How we may use your information

We use the information that you give us:

* to administer any account you may have with us; 

* to manage your booking or respond to booking inquiries, as well as to arrange for the performance of services by your service provider; 

* to occasionally provide you with co-branded and joint offerings in the form of products or services; 

* to perform our obligations under any contracts entered into between you and us; 

* to provide you with the information, products, and services that you request from us;

* to notify you of changes to our Terms of Services, to communicate with you about your booking, and to send you account-related information and announcements; 

* to ensure that content on our websites and apps is presented in the most effective manner for you and your computer and/or device; 

* to provide you with information about goods and services we offer that we believe may interest you via post, telephone, SMS, or email. We will send that information to you via SMS or email only if: you have consented; (ii) the information is about products and services similar to those that were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) you continue to use our services after opting out (and/or unsubscribing); or (iv) we are permitted to do so by law without your consent, If you do not wish for us to use your information in this manner, please contact us via our contact form or via the contact information provided in the paragraph Contact below.

To be more specific, we shall provide your data to the service provider assigned to provide you with services for the sole purpose of providing those services. This information may contain the following: your name, address, and contact information; (ii) information about your property and the services you require, including any relevant images you may have provided; (iii) the non-binding quote we issued to you; and (iv) your payment information.

We use the information about you that we collect automatically:

* to administer our websites and apps and for internal operations, such as troubleshooting, data analysis, testing, research, statistical, and survey purposes; 

* to improve our websites, apps, and services, by ensuring that content is presented in the most effective manner possible for you and your computer or device; 

* to monitor and improve the security, quality, and efficiency of our products and services; 

* to enable you to participate in interactive features on our websites and apps;

We combine the information we collect about you from other sources with the information you provide to us and the information we collect automatically. We will use this information solely for the purposes stated above.

Cookies

Our websites and mobile applications utilise cookies to differentiate you from other users. This enables us to offer you the best possible experience while browsing our websites and apps, as well as to enhance our Services. For further information about the cookies we use and why, please visit our Cookies Policy.

Where we store and process your information

We have implemented a level of security that is commensurate with the nature of the information held and the potential harm caused by a breach of security.

 

Where we have provided you with (or you have chosen) a password that enables you to access particular areas of our websites or app, you are responsible for maintaining the confidentiality of that password. We request that you do not share your password with anyone.

All payments made through our websites and apps are processed by PayPal and Stripe, two third-party payment processing services. Secure Sockets Layer technology is used to encrypt these transactions. In connection with your payment, we do not store any of your credit or debit card information.

We may process and keep information about you wherever we or our partners operate, including in countries outside your place of residence.

Regrettably, information transfer over the internet is not totally secure. While we will make every effort to protect your personal information, we cannot guarantee the security of data transferred to our websites or apps; any transmission is at your own risk. Once we get your information, we will follow stringent protocols and use security safeguards to attempt to prevent unauthorised access.

Disclosure of your information

Disclosure within IVS CLEANING's companies

We may disclose your personal information to any member of our family of companies, which may include but is not limited to any of the companies registered in England or Bulgaria (for a current list, please email us at info@ivscleaning.co.uk), our ultimate holding company and/or its subsidiaries, any of the relevant company's subsidiaries (as defined in section 1159 of the UK Companies Act 2006), our ultimate holding company and/or any and all of its subsidiaries, partners.

Payment services

If you choose to pay for a service using a credit or debit card, we will share your payment information with third-party payment processors and providers of similar financial services (for example fraud prevention). In any case, service providers are only permitted to process information for the purposes of performing the requested service.

Ownership transfer

If we sell or buy a business or asset, we may disclose your personal information to the prospective seller or buyer of that business or asset; or

If a third party acquires all or a substantial portion of IVS CLEANING LTD's assets or the assets of our group of companies. Personal data about our clients will be one of the transferred assets in this situation;

Obligation to disclose

If we are required to disclose or share your personal data by law, or to enforce or implement our Website Terms of Use, IVS End User License, and other agreements; or to protect the rights, property, or safety of IVS CLEANING LTD, our customers, or others. This may include exchanging information with other businesses and organisations for the purpose of preventing fraud and mitigating credit risk;

Breach of contract

If you fail to make payments on any services given to you by the service provider, we may share your personal information with credit reference bureaus and fraud prevention agencies for the purpose of preventing fraud. Additionally, we may give your personal information to debt collection organisations, which may use it to track your location and collect on debts. The information we send to such agencies may be shared with other organisations that may conduct similar checks using your personal data. Organizations in other jurisdictions may access the information collected by fraud prevention authorities;

Service provision

We collaborate with a network of service providers who supply the requested services. When you book a service, we will forward any information (such as names, addresses, methods of contact, types of services and payment, photos and videos you sent us during the booking process, and specific requests) that you provide and that the service provider requires in order to perform the service. Additionally, these partners will adhere to any confidentiality responsibilities in accordance with our Privacy Policy and the agreements we have with them.

Protect clients and/or any third parties

If we are compelled to safeguard our own interests, property, and activities (enforcing contract performance or pursuing remedies or limiting damages we may sustain).

Third-party businesses

We may release your personal information to the following third parties:

 

Security

We are devoted to safeguarding clients' personal information and any data we gather. We employ physical, technical, and organisational precautions to help safeguard the information we collect against unauthorised access and third parties.

Please keep in mind that no server, network, or data transmission over the Internet is completely safe, and we cannot ensure the security of any information transmitted through our websites, applications, or account systems, nor can we guarantee our ability to prevent such loss or misuse. By providing us with any information, you accept this risk.

Your rights

You have the right to request that your personal data not be processed for marketing purposes. Generally, we will notify you (before collecting your data) if we intend to use it for such reasons. You may also exercise this right at any time by logging into your online account and entering the preference centre, or by contacting us using the contact information provided in the paragraph Contact us below.

Additionally, the General Data Protection Regulation gives you the right to know about and access the information we hold about you, to request changes to your personal information if it is inaccurate or misrepresents you in any way, to obtain a copy of your personal data, to request that we restrict our processing of your personal data, or to have it completely erased by clicking here.

Additionally, you have the option of limiting the amount of personal information you give. We collect personal information only when you voluntarily offer it to us. You may explore certain areas of the IVS CLEANING LTD's websites without ever creating an account, making a purchase, or otherwise providing us with personal information. Personal information provided to us is normally stored for the duration of your account's active status or as long as necessary to provide a service or operate our business unless a longer retention period is needed or permitted by law.

If you have any additional questions or wish to exercise any of your rights, please contact our staff at info@ivscleaning.co.uk. We will then review your submission and respond within 30 days. Additionally, you can contact The Information Commissioner's Office, which can educate you on how to file a complaint.

Links to third-party websites

Our websites may contain links to and from the websites of our partner networks and affiliates from time to time. If you click on a link to one of these websites, please be aware that these websites have their own privacy policies, for which we assume no responsibility or obligation. Please review these rules prior to providing any personal information to these websites. We welcome any input regarding third-party websites that are linked to ours.

Changes to our Privacy Policy

By providing us with your information, you consent to the collection and use of that information in the manner described in this Privacy Policy. If we alter our Privacy Policy, we will post the updated policy on this page and may place alerts about the changes elsewhere on the websites and apps (such as the home page) for a reasonable period of time.

We will also update the "Last Updated" date at the top of this Privacy Policy in the event of any modifications. You should periodically review our Privacy Statement to ensure that you are pleased with any changes we make. By continuing to use the Services following the posting of any modifications to this Privacy Policy, you signify your acceptance of those changes.

Contact us

At any time, you can contact our information security team directly with all questions, comments and suggestions concerning this Privacy Policy and data protection at info@ivscleaning.co.uk or address it to IVS CLEANING LTD by post at 31 Knebworth Avenue, E17 5AH.